Frequently Asked Questions
Everything you need to know about your AO Official Store experience, from performance gear to delivery.
How do I determine the right size for my athletic apparel?
We provide a comprehensive size guide on every product page. Since our gear ranges from compression fits to relaxed training wear, we recommend measuring your chest and waist and comparing them to our specific 'Fit Type' chart for the best performance results.
What is the AO Official Store return policy for sports equipment?
We offer a 30-day return policy for all unused items in their original packaging. For hygiene reasons, base layers and swimwear must have the original protective seal intact to be eligible for a refund.
How long does shipping take for domestic and international orders?
Standard domestic shipping typically takes 3-5 business days, while international orders can take 7-14 business days depending on customs. We provide real-time tracking numbers for every order so you can monitor your gear's journey.
Are your fabrics moisture-wicking and suitable for high-intensity training?
Yes, all AO Official training apparel is engineered with advanced moisture-wicking technology designed to pull sweat away from the body and promote rapid evaporation, keeping you dry during the most intense workouts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay. We also offer 'Buy Now, Pay Later' options through integrated financing partners at checkout.
How should I care for my performance gear to ensure longevity?
To maintain the integrity of technical fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid using fabric softeners or bleach, as these can break down the moisture-wicking fibers.